Below is a breakdown of the procedure undergone by all respondents to prepare their systems for online meetings with InterVu.
The Invite Email
The invite email includes their meeting date, time, and room link, along with instructions for getting setup. Click here to learn more about the invite email.
When a respondent clicks their InterVu link, they will be taken to an online testing portal where both their computer and webcam are evaluated prior to their meeting.
The image below shows an example of the computer portion of the testing process. This test will ensure that the respondent:
- Is using a compatible device (laptop or desktop computer)
- Is using a compatible browser
- Has an up-to-date version of Adobe Flash installed on their device
- Has an adequate internet connection speed
- Has the appropriate firewall / port access from their device or network
If a respondent's system fails any of the checks above, they will be notified with a "FAILED" test result that details the appropriate action(s) needed to help them pass the test.
Note: Additionally, respondents can reply to their email invite for the IV team to assist / troubleshoot as needed.
After successfully testing their computer, the respondent is directed to a webcam testing page, if applicable. Here, they are asked to select their webcam from a drop-down menu that includes all cameras installed on their computer:
In most cases, there is only one camera installed and therefore only one option in the drop-down.
Once the correct camera is selected, they must click "Allow" on the Adobe Flash Player Settings popup to grant the site permission to activate their camera:
If successful, their webcam feed will appear in the preview window and they can click the "Yes" button to continue. If their camera feed does not appear in the preview window, they can click "No" to cancel and report the issue. This will inform the InterVu team and they will follow up with the respondent to troubleshoot their setup.
The Waiting Room
Upon successful completion of the tests, the respondent will be directed to the InterVu Waiting Room, where a countdown timer ticks down to 15 minutes prior to their scheduled meeting start time:
When the timer reaches zero, a "Join" button will appear. When a respondent clicks the "Join" button, the FV technician running the project is notified that the respondent is ready to enter the room.